Add Route at checkout to protect your package against loss, theft and damage, and make shipping 100% carbon neutral.
Visit route.com/sustainability to learn more.
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Speedy Delivery and Professional Packaging
Our long-standing partnership with UPS FedEx DHL and other carriers around the world gives us the ability to provide a range of shipping services. Our warehouse personnel are extremely skilled and will package your items according to our exact and precise specifications. Prior to shipping, your goods are carefully examined and securely secured. We deliver to hundreds of thousands of customers daily across different countries. This shows how we're dedicated to being the largest retailer online in the world. The warehouses are located located in Europe as much as they are in the USA.
Note: Orders with more than one product are assigned a specific processing period depending on the specific product.
We will inspect each and every one of the products before they are shipped. Today, the majority orders will be sent within 48 hours. The delivery time will be between 3-7 days.
Returns
Stock is dynamic, and is not completely managed by us due to the involvement of many entities, including the factory as well as our warehouse. The stock levels may fluctuate at any moment. Be aware that your order may be unable to fill after you place the order.
Our policy runs for a period of 30 days. If 30 days have gone in the past since you purchased and we are unable to offer you a refund or exchange.
Your item must be in the original packaging and be unused. The item should be in the original packaging.